Propane dealer answering service · AI + CRM
After-hours answering for propane companies that never sends a customer to voicemail
PropaneLink answers your runout and delivery calls 24/7 with an AI that follows your safety script, alerts your on-call driver in under a minute, texts back every missed call, and logs it all in a propane delivery CRM. Built for independent dealers. Live in 7 days, from $297/mo.
- ✔ Keeps your phone number
- ✔ Reads your safety script word for word
- ✔ Month-to-month, no contract
- ✔ Live in 7 days
- ✔ 30-day refund
The first cold snap breaks every small propane office
Phones ring all at once
The first cold night, half your will-call customers remember they haven't ordered. Two CSRs can't answer them all, and voicemail fills up.
Runouts can't wait for morning
A no-heat caller needs shut-off and leak-check instructions now, and your on-call driver needs the details, not a garbled voicemail.
Missed calls go to competitors
A new customer who reaches voicemail calls the next dealer on Google. Live answering services cost $250–$720 a month and mostly take messages.
What are missed calls costing your propane business?
Conservative defaults for a small independent dealer. Change any number to match your book.
Formula: calls/week × weeks × % new × % lost = customers lost. Customers lost × gallons × margin = margin lost per year; × years retained = lifetime. Margin, not revenue, so it's what actually reaches your bottom line. It ignores existing-customer orders, runout service fees and review value, so the real number is usually higher.
How PropaneLink works
- Calls forward to PropaneLink after hours (and on overflow, if you want). You keep your number.
- A propane-trained AI answers. It knows will-call vs. auto-fill, your minimum delivery and tank-ownership rules, and reads your runout safety script word for word.
- Emergencies reach your on-call person in under a minute by text, email or warm transfer. Delivery requests land in your CRM for the morning.
- Every missed daytime call gets a text back within seconds: "Sorry we missed you. Need a delivery? Reply here."
- Automations work the rest of your book: will-call reminders, auto-fill sign-ups and Google review requests.
After-hours AI answering
Nights, weekends, holidays and cold-snap overflow.
Missed-call text-back
Turns a missed call into a text conversation in seconds.
Propane delivery CRM
Every call, transcript and order logged, plus will-call reminders and review requests.
What results look like
A 4-truck dealer gets 60 after-hours calls in its first cold month: 9 runouts routed to on-call, 22 delivery orders queued, 6 new customers.
Will-call reminders go to 400 customers: 31 switch to auto-fill, and runout calls drop the next month.
Review requests after delivery take a dealer from 23 to 61 Google reviews in one season.
Real case studies are coming from our founding dealers.
Simple pricing. Month-to-month.
Founding Dealer offer: the first 5 dealers pay no setup fee and lock their price for life.
After-Hours
$297/mo
+ $497 setup
- AI answering nights, weekends and holidays
- Runout safety script and on-call alerts
- Missed-call text-back
- CRM and monthly "calls saved" report
Full Office
$497/mo
+ $997 setup
- Everything in After-Hours
- 24/7 coverage plus daytime overflow
- Will-call reminder texts and auto-fill campaign
- Google review requests after delivery
Dealer Pro
$797/mo
+ $1,497 setup
- Everything in Full Office
- Multiple locations or numbers, bilingual agent
- Pre-buy and budget-plan campaigns
- Monthly strategy call
Phone and SMS usage passed through at cost (usually under $30/mo). Pay annually and get 2 months free.
🛡️ The "10 or Free" guarantee
If we don't capture at least 10 after-hours calls, delivery requests or missed-call recoveries in your first 60 days, your next month is free. Not happy in the first 30 days? We refund month one. You always keep your number and your data.
Questions dealers ask
Will the AI follow our leak-check and relight procedure?
Yes. It reads your written safety instructions word for word and never improvises. Anything outside the script goes straight to your on-call person.
Our customers want a real person.
Emergencies get a warm transfer or an instant text to your on-call driver. The AI's job is to make sure nobody hits voicemail. Your CSRs still handle the daytime.
Can it take delivery orders?
It captures the account name, address, tank size, gauge reading and order details, then queues them in your CRM for your office to dispatch in the morning.
We're a small family dealer. Is this for us?
That's exactly who it's for. The smaller the office, the more one missed call on a cold night costs.
Do we have to change our phone number or delivery software?
No. You forward calls after hours or when lines are busy. You keep your number and your existing billing and delivery software.
What if a call goes wrong or the AI doesn't know the answer?
It takes a message, tells the caller exactly when they'll hear back, and alerts your team. Every call is recorded and transcribed so you can review it.
Isn't this more expensive than an answering service?
Live after-hours services typically run $250 to $720 a month for about 60 calls and mostly take messages. PropaneLink answers unlimited calls in your script, texts back missed callers and includes the CRM, from $297 a month.
How long does setup take?
About 7 days: a 30-minute kickoff, we build it, your staff make test calls and try to break it, then it goes live after hours.
Is there a contract?
No. It's month-to-month and backed by the 10-or-Free guarantee plus a 30-day refund on month one.
Get a free after-hours call audit
We call your line after hours, send you a one-page report on what your customers hear, and build a demo agent with your company name. No obligation.
Rather talk now? Call the live demo: (702) 710-6804